Last updated: 19 October 2026
This Refund and Cancellation Policy applies to registrations and tickets for the Mussoorie Ultra Marathon, organised by PikuSports Entertainment Private Limited (“PikuSports”), and explains where to find the terms that apply to your purchase.
1. Where you buy
Registrations and tickets for Mussoorie Ultra, including the BIB Expo and Musical Evening, are sold through third-party platforms such as District (by Zomato) and Townscript. Payments are collected and processed by the platform you use, not by this Website.
2. Refund and cancellation terms
The refund, cancellation and transfer terms that apply to your purchase are those shown on the event page and checkout of the platform at the time you buy. Please read them carefully before paying. Where the platform’s terms say that registrations are non-refundable or non-transferable, those terms apply.
3. Changes by the organisers
If the organisers cancel, postpone or reschedule the event, or change a race category, because of weather, safety, government or local-authority directions or other circumstances beyond our reasonable control, we will announce the details on the Website and through official channels. Any refund, credit or alternative arrangement will be communicated at that time and processed through the original ticketing platform.
4. Participant requests
Registration is not cancelled automatically if you are unable to attend, change your mind, or do not collect your race kit. To ask about a refund, a change of race category or a bib transfer, first contact the platform where you bought your ticket, and write to us at info@pikusports.com with your name, registration or order number and the reason for your request.
5. Processing of refunds
Where a refund is approved, it is returned to the original payment method by the ticketing platform. Timelines depend on the platform and your bank or payment provider.
6. Contact
For questions about this policy, email info@pikusports.com or call +91-78400 99793 / +91-97171 12084.